Privacy Policy

1. Who we are

LaunchReady.ai is a product of Talent Velocity Consulting ("we", "us", or "our"). We act as the data controller for the personal data collected through LaunchReady.ai.

2. What data we collect

We collect and process the following categories of personal data:

• Identity and contact data: name, email address, and profile information you provide when creating an account.
• Authentication data: login credentials and session tokens managed via our authentication provider.
• Usage data: feature usage, interview attempts, test scores, and platform interactions to improve our services.
• Device and technical data: IP address, browser type, operating system, and device identifiers for security and analytics.
• User-generated content: resumes, self-introductions, interview responses, and other content you upload or generate on the platform.
• Support data: communications and tickets submitted to our support team.

3. How we use your data

We process your personal data for the following purposes:

• To provide the service: account creation, resume analysis, mock interviews, MCQ tests, and self-introduction coaching. Legal basis: contract performance.
• Security and fraud prevention: detecting suspicious activity, preventing abuse, and protecting user accounts. Legal basis: legitimate interests.
• Product improvement: analysing usage patterns to enhance features and user experience. Legal basis: legitimate interests.
• Customer support: responding to inquiries and resolving issues. Legal basis: contract performance.
• Marketing (with consent): promotional communications where you have opted in. Legal basis: consent.

4. Who we share your data with

We share personal data with the following categories of recipients:

• Service providers: hosting providers, analytics services, and support tooling that assist us in operating the platform.
• Payment Processor (Razorpay): For secure payment processing and transaction records. Razorpay processes payment data in accordance with PCI-DSS standards. You can review Razorpay's Privacy Policy for more information.
• Professional advisers: legal, accounting, and consulting professionals when necessary.
• Authorities: where required by law, court order, or to protect our legal rights.

5. Data retention

We retain your personal data for as long as your account is active or as needed to provide you with the service. If you delete your account, we will remove or anonymise your personal data within 90 days, except where we are legally required to retain it for longer. Usage analytics data may be retained in anonymised form for statistical purposes.

6. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data in certain circumstances.
• Restriction: request that we limit processing of your data.
• Portability: request transfer of your data to another service.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@launchready.ai. We will respond within one month of receiving your request.

7. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and similar technologies

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how visitors interact with our website, subject to your consent where required by law. You can manage cookie preferences through your browser settings.

9. International transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@launchready.ai.